Privacy Policy

1. Introduction

Ecoinch services private limited values your trust and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, forms, assessment process, or related communications.

This policy applies to visitors, users, clients, applicants, and any other person who interacts with our services. By submitting information to us or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that is necessary to understand your request, evaluate your submission, and provide our services effectively. This may include:

• Name, email address, phone number, and other contact details
• Business name, organization name, and designation
• Product, service, or project-related information
• Documents, forms, declarations, reports, and supporting materials
• Communication records, inquiries, and correspondence
• Billing and payment-related information
• Website usage information, technical data, and device/browser details
• Any other information you voluntarily provide to us

If you submit information relating to another individual or organization, you are responsible for ensuring that you have the required authority or permission to do so.

3. Source of Information

We may collect information:

• Directly from you when you submit forms, emails, documents, or messages
• Through our website or digital forms
• Through operational or technical interactions during service delivery
• From authorized representatives acting on your behalf
• From service providers or partners involved in the delivery of our services, where necessary and permitted

4. How We Use Your Information

We use the information collected for legitimate business and service purposes, including:

• Reviewing your request or application
• Evaluating eligibility for certification, rating, or assessment
• Preparing scorecards, reports, documentation, and related outputs
• Communicating with you regarding your submission
• Providing customer support and service updates
• Managing billing, invoicing, and payment records
• Maintaining internal records and service history
• Improving our services, website experience, and communication processes
• Complying with legal, regulatory, or administrative obligations
• Protecting our rights, systems, users, and operations

5. Confidentiality and Data Protection

We treat the information shared with us as confidential and take appropriate measures to protect it. Access to submitted documents and data is restricted to authorized personnel only, and reasonable safeguards are used to help prevent unauthorized access, disclosure, misuse, loss, or alteration.

Where appropriate, information shared with us is handled in a confidential manner consistent with professional non-disclosure standards. We also expect the same level of responsibility from any trusted service provider assisting us in delivering our services.

6. Data Sharing

We do not sell your personal data. We may share information only where necessary and appropriate, including with:

• Service providers assisting with hosting, support, communications, analytics, payment processing, or security
• Internal teams, consultants, or authorized partners involved in service delivery
• Legal, regulatory, or governmental authorities where required by law
• Third parties in connection with a merger, restructuring, acquisition, or similar business transaction
• Other parties where disclosure is required to protect our rights, security, users, or lawful interests

When we share information with third-party service providers, we provide only the information needed for the stated purpose and expect them to protect it accordingly.

7. Data Retention

We retain information only for as long as reasonably necessary for service delivery, recordkeeping, legal compliance, dispute handling, and business operations. In some cases, information may be retained for a longer period where needed for compliance, claims, or ongoing obligations.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information. These may include access controls, restricted storage, secure systems, and controlled handling of sensitive files.

While we take security seriously, no method of transmission or storage is fully risk-free. We therefore cannot guarantee absolute security, but we continually work to maintain a safe and responsible environment for information handling.

9. Cookies and Website Usage

Our website may use cookies or similar technologies to improve performance, analyze usage, remember preferences, and help us understand user interaction. You may adjust cookie settings through your browser, though some features may not function properly if cookies are disabled.

10. Your Rights and Choices

Depending on applicable law and your interaction with us, you may have the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion where appropriate and permitted
• Withdraw consent where processing is based on consent
• Object to certain processing activities where applicable
• Update communication preferences

To exercise any of these rights, you may contact us using the details provided below.

11. Third-Party Links

Our website may include links to third-party websites or services for your convenience. However, we prioritize your privacy and ensure that your personal data remains secure and confidential at all times.

We do not sell, share, or misuse your personal information with any third-party platforms. Any links provided are strictly for informational purposes, and we maintain strict measures to protect your data within our systems.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, processes, or legal requirements. The updated version will be posted on our website with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact: